Shipping, Returns & Customs

USA SHIPPING

• Standard Shipping $8 (USPS 5- 7 days)
• Two Day Express USPS $18. 
• Overnight Courier $50. 
  
  
• We ship US orders from Chicago, Illinois. 
  
  
• All orders received by 11.30am CST on business days will get same day despatch. After that time, fulfillment will be the following business day.
  
  
• All shipping times quoted are estimates and include business days only. 
  
  
• We cannot guarantee delivery time of our shipping company. Shipping times quoted are a guideline and not guaranteed. Late deliveries are not the responsibility of our company, we encourage you to contact the delivery company for updates on any late parcels. No express postage cost will be refunded if the delivery company fails to deliver on time.
  
  

• We cannot be responsible for lost parcels. A case must be opened by the shipping company.

 

• Flat Rate $7 Standard Shipping Australia Wide
• Express Post $15 Australia Wide. Express Delivery is estimated to be 2 business days.

• Products are dispatched to Australian addresses using Australia Post or Sendle. They quote but do not guarantee up to 10 days for delivery.
  
  
• All shipping times quoted are estimates and include business days only.
  
  
• We cannot guarantee delivery time of our shipping compnay.These are a guideline and not guaranteed. Late deliveries are not the responsibility of our company, we encourage you to contact the delivery company for updates on any late parcels.
  
  
• We aim to dispatch your order within 24 hours (on business days) of receiving your order.
  
  

• We cannot be responsible for lost parcels. A case must be opened by the shipping company.

UNITED KINGDOM SHIPPING

• Flat Rate Shipping - £4.95  Standard Royal Mail shipping (5-7 days)
• £10.00 Express shipping (2 days)

 

• UK orders are shipped from our London warehouse.
  
  
• All shipping times quoted are estimates and include business days only. Please also allow for fulfilment by our team.
  
  
• We cannot guarantee delivery time of our shipping company.These are a guideline and not guaranteed. Late deliveries are not the responsibility of our company, we encourage you to contact the delivery company for updates on any late parcels.
  
  
• We aim to dispatch your order within 24 hours (on business days) of receiving your order.
  
  

• We cannot be responsible for lost parcels. A case must be opened by the shipping company.

REST OF WORLD SHIPPING

• All orders outside of USA and UK are shipped from our Australian fulfilment centre. We only provide Tracked Service or Courier depending on what country you are in. Courier service estimate but does not guarantee 3-4 days delivery. Other methods are quoted as 8- 26+ business days.
  
  
• All shipping times quoted are estimates and include business days only. Please also allow for fulfillment by our team.
  
  
• We cannot guarantee delivery time of our shipping company. These are a guideline and not guaranteed. Late deliveries are not the responsibility of our company, we encourage you to contact the delivery company for updates on any late parcels.
  
  
• We aim to dispatch your order within 24 hours (on business days) of receiving your order.
  
  

• We cannot be responsible for lost parcels. A case must be opened by the shipping company.

CUSTOMS & DUTIES

We do NOT charge for any customs or duties payable on checkout. You may be liable to paycustoms/dutieson gifts and personal orders on international shipments. We cannot be held responsible for any customs/duty fees that may be charged on International orders or any delays associated with these orders.

RETURNS & REFUNDS

If you are not completely satisfied with any of our products, please contact us at returns@cozigo.com before returning your order within 14 days from your delivery date. We will be happy to honour an exchange or refund subject to the Terms & Condition's below.If you are outside the return window and we deem you eligible for a refund, it will be in the form of a store credit more.

IMPORTANT INFORMATION REGARDING RETURNS:

- Original shipping costs will be deducted from refund even is shipping was free to you upon purchase.
- A re-stocking fee of $5.95 will be deducted from the refund.
- Returns or exchanges must be sent back to CoziGo at the buyer’s cost within 48 hours of receiving the returns shipping address.
- We will provide the shipping address when the return/exchange is approved.
- Please note the return address is in Australia for all orders made outside of UK and USA.
- To be eligible for a return or exchange, please ensure that the item is un-used and re-packed into its an undamaged and original box with all inserts included.
- Please note, for the warehouse to consider the order eligible for return, there must be no signs of use or damage to the package or product.
- We ask you to please understand, we are not Amazon - as a small business we cannot absorb the cost of you using a product and then returning it after use rendering it un-saleable. We must be able to place the return back in to inventory in order to resell.
- It is advisable to take photos of the product, packaging and inserts before you send it back as proof everything is there and in a condition that it can be returned to inventory. If this isn't the case, a refund cannot be issued.
- Please email returns@cozigo.com for the return address
- A tracking number must be provided for all returns or exchanges.
- Please research your airline before purchasing CoziGo - we are unable to refund for refusal of use.

DAMAGED OR FAULTY ITEMS

Whilst we have strict quality control, unfortunately, the odd item slips through. If you receive an item which is damaged we will replace or refund it. We encourage you to check you item upon receiving it. If there is a manufacturing fault, please contact us with details of the problem within 14 days of purchase. We will ask you to return the item. Once your return has been processed you will receive an email to the address you gave at the time of ordering, notifying you that you have been refunded. Please allow up to 14 days for your refund to be processed. Please note, should a replacement item be deemed appropriate we will only send a new item to the original shipping address only.