We cannot be responsible for lost parcels. A case must be opened by the shipping company.
CUSTOMS & DUTIES
We do NOT charge for any customs or duties payable on checkout. You may be liable to pay customs/duties on gifts and personal orders on international shipments. We cannot be held responsible for any customs/duty fees that may be charged on International orders or any delays associated with these orders.
RETURNS & REFUNDS
If you are not completely satisfied with any of our products, please contact us at email@example.com before returning your order within 14 days from your delivery date. We will be happy to honour an exchange or refund subject to the Terms & Condition's below. If you are outside the return window and we deem you eligible for a refund, it will be in the form of a store credit more.
IMPORTANT INFORMATION REGARDING RETURNS:
- Original shipping costs will be deducted from refund even is shipping was free to you upon purchase.
- A re-stocking fee of $5.95 will be deducted from the refund.
- Returns or exchanges must be sent back to CoziGo at the buyer’s cost within 48 hours of receiving the returns shipping address.
- We will provide the shipping address when the return/exchange is approved.
- Please note the return address is in Australia.
- To be eligible for a return or exchange, please ensure that the item is un-used and re-packed into its an undamaged and original box with all inserts included.
- Please note, for the warehouse to consider the order eligible for return, there must be no signs of use or damage to the package or product.
- We ask you to please understand, we are not Amazon - as a small business we cannot absorb the cost of you using a product and then returning it after use rendering it un-saleable. We must be able to place the return back in to inventory in order to resell.
- It is advisable to take photos of the product, packaging and inserts before you send it back as proof everything is there and in a condition that it can be returned to inventory. If this isn't the case, a refund cannot be issued.
- Please email firstname.lastname@example.org for the return address
- A tracking number must be provided for all returns or exchanges.
- Please research your airline before purchasing CoziGo - we are unable to refund for refusal of use.
DAMAGED OR FAULTY ITEMS
Whilst we have strict quality control, unfortunately, the odd item slips through. If you receive an item which is damaged we will replace or refund it. We encourage you to check you item upon receiving it. If there is a manufacturing fault, please contact us with details of the problem within 14 days of purchase. We will ask you to return the item. Once your return has been processed you will receive an email to the address you gave at the time of ordering, notifying you that you have been refunded. Please allow up to 14 days for your refund to be processed. Please note, should a replacement item be deemed appropriate we will only send a new item to the original shipping address only.