We cannot be responsible for lost parcels. A case must be opened by the shipping company.
CUSTOMS & DUTIES
We do NOT charge for any customs or duties payable on checkout. You may be liable to pay customs/duties on gifts and personal orders on international shipments. We cannot be held responsible for any customs/duty fees that may be charged on International orders or any delays associated with these orders.
RETURNS & REFUNDS
At CoziGo, customer satisfaction is our top priority and we want you to buy with confidence.
If you are not completely satisfied with any of our products, please contact us at firstname.lastname@example.org before returning your order within 14 days from of delivery date and we will be happy to honour an exchange or refund. (T&C's below)
- Original shipping costs will be deducted from refund even is shipping was free to you upon purchase.
- A re-stocking fee of $5.95 will be deducted from the refund.
- Returns or exchanges must be sent back to CoziGo at the buyer’s cost. We will provide the shipping address when the return/exchange is approved. Please note the return address is in Australia.
Please email email@example.com. A tracking number must be provided for all returns or exchanges.
- To be eligible for a return or exchange, the item/s must be unused, and in the exact condition that you received it/them. All tags and packaging must be intact and in original condition.
- Please research your airline before purchasing CoziGo - we are unable to refund for refusal of use.
DAMAGED OR FAULTY ITEMS
Whilst we have strict quality control, unfortunately, the odd item slips through. If you receive an item which is damaged we will replace or refund it. We encourage you to check you item upon receiving it. If there is a manufacturing fault, please contact us with details of the problem within 14 days of purchase. We will ask you to return the item. Once your return has been processed you will receive an email to the address you gave at the time of ordering, notifying you that you have been refunded. Please allow up to 14 days for your refund to be processed. Please note, should a replacement item be deemed appropriate we will only send a new item to the original shipping address only.