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Shipping

  • Although postage and handling costs somewhere between $12 and $19 per item, CoziGo is happy to announce that we now provide FREE SHIPPING Australia Wide for orders over $80.  

  • Express Post is available. Delivery is 2 business days.

  • We aim to dispatch your order within 24 hours (business day) of receiving your order.

  • We ship worldwide. We only provide Tracked Service or Courier depending on what country you are in.

  • International Postage Prices (for CoziGo - additional items will mean postage prices vary):

    Belgium

    $25.00

    Canada

    $20.00

    China

    $25.00

    Croatia

    $25.00

    Denmark

    $25.00

    Estonia

    $25.00

    France

    $25.00

    Germany

    $25.00

    Hong Kong

    $25.00

    Hungary

    $25.00

    India

    $35.00

    Indonesia

    $35.00

    Ireland

    $25.00

    Israel

    $25.00

    Japan

    $35.00

    Lithuania

    $25.00

    Malaysia

    $25.00

    Malta

    $25.00

    Netherlands

    $25.00

    New Zealand

    $18.00

    Poland

    $25.00

    Portugal

    $25.00

    Singapore

    $25.00

    Slovenia

    $25.00

    Spain

    $25.00

    Sweden

    $25.00

    United Kingdom

    $25.00

    USA

    $20.00

    REST OF WORLD

    $48.50

     

    • We cannot guarantee delivery time but  as a guide Australia Post quotes between 3-10 business days for Australia Wide and up to 10-14 business days for International orders.

    • We cannot be responsible for lost or delayed parcels. A case must be opened by the shipping company. Please leave plenty of time to order in case of late arrivals.

    • You may have to pay customs/duties on gifts and personal orders on international shipments. We cannot be held responsible for any customs/duty fees that may be charged on International orders.

    RETURNS & REFUNDS

          At CoziGo, customer satisfaction is our top priority and we want you to buy with confidence. If you are still not completely satisfied with any of our products, please contact us before returning your order within 14 days from shipping date and we will be happy to honour an exchange or refund, excluding shipping costs. To receive your refund, the original receipt must be included and the item must be in re-saleable condition, unused and in original packaging. If you have an item that is not in ‘as new’ condition, please contact us prior to returning the goods. We recommend that all returns are sent via a traceable form of postage or shipping as we cannot be responsible for return packages lost in the mail.  

        Please research your airline before purchase - we are unable to refund for refusl of use.

    DAMAGED OR FAULTY ITEMS

      If you receive an item which is damaged we will replace or refund it. Please contact us with details of the problem prior and return the damaged item within 14 days of receipt. Once your return has been processed you will receive an email to the address you gave at the time of ordering, notifying you that you have been refunded. Please allow up to 14 days for your refund to be processed.