We dispatch your order within 24 hours (business day) of receiving your order.
Products are dispatched to Australian addresses using Australia Post. Please allow up to 10 days for delivery.
We ship worldwide.We only provide Tracked Service or Courier depending on what country you are in.
We cannot guarantee delivery time but Australia Post quotes between 3-5 days for Australia Wide and up to 10-14 days for International orders.
We cannot be responsible for lost parcels. A case must be opened by the shipping company.
RETURNS & REFUNDS
At CoziGo, customer satisfaction is our top priority and we want you to buy with confidence.
If you are not completely satisfied with any of our products, please contact us at firstname.lastname@example.org before returning your order within 14 days from shipping date and we will be happy to honour an exchange or refund. (T&C's below)
DAMAGED OR FAULTY ITEMS
Whilst we have strict quality control, unfortunately, the odd item slips through. If you receive an item which is damaged we will replace or refund it. We encourage you to check you item upon receiving it. If there is a manufacturing fault, please contact us with details of the problem within 14 days of purchase. We will ask you to return the item. Once your return has been processed you will receive an email to the address you gave at the time of ordering, notifying you that you have been refunded. Please allow up to 14 days for your refund to be processed. Please note, should a replacement item be deemed appropriate we will only send a new item to the original shipping address only.