- Although postage and handling costs somewhere between $12 and $19 per item, Fly Babee Pty Ltd is happy to announce that we now provide FREE SHIPPING Australia Wide, USA & Canada on CoziGos.
Express Post is available for a flat rate of $10.00. Delivery is 2 business days. Products other than CoziGo carry varying shipping rates.
We aim to despatch your order within 24 hours (business day) of receiving your order.
Products are despatched to Australian addresses using Australia Post. Please allow up to 10 days for delivery.
We ship worldwide. We only provide Tracked Service or Courier depending on what country you are in.
We cannot guarantee delivery time but Australia Post quotes between 3-5 days for Australia Wide and up to 10-14 days for International orders.
We cannot be responsible for lost parcels. A case must be opened by the shipping company.
- You may have to pay customs/duties on gifts and personal orders on international shipments. We cannot be held responsible for any customs/duty fees that may be charged on International orders.
RETURNS & REFUNDS
- At CoziGo, customer satisfaction is our top priority and we want you to buy with confidence. If you are still not completely satisfied with any of our products, please contact us before returning your order within 14 days from shipping date and we will be happy to honour an exchange or refund, excluding original shipping costs. Please note, even if shipping was free to you, the real cost of shipping will be deducted from your refund. To receive your refund, the original receipt must be included and the item must be in re-saleable condition, unused and in original packaging. If you have an item that is not in ‘as new’ condition, please contact us prior to returning the goods. We recommend that all returns are sent via a traceable form of postage or shipping as we cannot be responsible for return packages lost in the mail. CoziGo is designed to fit most airline bassinets. There are a number of old aircraft that carry bassinets that are not appropriate to use with CoziGo. If you are unlucky enough to get a bassinet that CoziGo doesn't fit, take a photo of it and return the unit in unused condition and we will offer a full refund.
DAMAGED OR FAULTY ITEMS
- Whilst we have strict quality control, unfortunately, the odd item slips through. If you receive an item which is damaged we will replace or refund it. We encourage you to check you item upon receiving it. If there is a manufacturing fault, please contact us with details of the problem within 14 days of purchase. We will ask you to return the item. Once your return has been processed you will receive an email to the address you gave at the time of ordering, notifying you that you have been refunded. Please allow up to 14 days for your refund to be processed.
- Please note, should a replacement item be deemed appropriate we will only send a new item to the original shipping address.